FROM CHAOS TO A MORE SCALABLE PRACTICE
OPERATING SYSTEM
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The AI-Enabled Quality Assurance Program is designed to help firms move from:
| From | To |
|---|---|
| Busy but inefficient | Productive and focused |
| Rework and repeated mistakes | Better first-time quality |
| Owner-dependent decisions | Team accountability and clearer standards |
| Verbal instructions | Documented systems and workflows |
| Customised, inconsistent service delivery | Productised, repeatable core services |
| Patchy workpaper quality | More consistent, AI-supported workpapers |
| AI curiosity or confusion | Practical AI adoption across daily workflow |
| Team frustration | Improved morale through clarity and structure |
| Reactive quality control | Proactive quality assurance rhythm |
| Operational chaos | A more scalable practice operating system |
FEATURING THREE PRACTICAL PERSPECTIVES
John PetersonÂ
John will explain why quality assurance is now a practice management issue, not just a technical review issue.Â
He will show why many firms are busy but not productive, why owners become the final safety net for too much work, and why poor systems keep firms trapped in rework, delays, and operational firefighting.Â
John will connect AI-Enabled Quality Assurance to the bigger business mastery challenge:Â
- Reducing owner dependencyÂ
- Building a more scalable practice operating systemÂ
- Improving team accountabilityÂ
- Moving from reactive quality control to proactive quality assuranceÂ
- Freeing owners from being the human bottleneck in every important jobÂ
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Robert Coorey
Robert Coorey returns as special guest panellist to reveal how Nagaris CRM for Accountants is revolutionising quality assurance.Â
Rob will share how purpose-built CRM and workflow technology can help accounting firms improve visibility, consistency and control across client work.Â
He will discuss how firms can use better systems to support:Â
- Workflow visibilityÂ
- Client file trackingÂ
- Quality assurance checkpointsÂ
- Team accountabilityÂ
- Service consistencyÂ
- Follow-up disciplineÂ
- Better management of client interactions and internal responsibilitiesÂ
The message is simple: if quality assurance is going to work, it cannot live in someone’s head or in scattered spreadsheets. It needs to be supported by the firm’s operating system.
Nick Bradley
Nick Bradley also returns to share his real-world experience building more than 60 Custom Agents for his own accounting firm.Â
Nick will explain why AI adoption quickly creates a new problem: quality assurance.Â
Once firms start using AI across workflows, prompts, workpapers, documentation, client communication, and internal processes, the question becomes:Â
How do we make sure the output is accurate, consistent, reviewed, and safe to rely on?Â
Nick will explain why quality assurance is the next big problem firms face with AI integration, and why firms need practical standards around:Â
- Where AI should be usedÂ
- How AI output should be reviewedÂ
- How prompts and agents should be governedÂ
- How staff should be trainedÂ
- How errors should be caughtÂ
- How firms can use AI productively without creating uncontrolled riskÂ
This is not theoretical. Nick has been building and using AI agents inside a real firm environment, which makes his perspective especially valuable.Â
ABOUT THE AI-ENABLED QUALITY
ASSURANCE PROGRAM
During the masterclass, we will also show you how the AI-Enabled Quality Assurance Program helps accounting firm owners and their teams increase productivity, improve first-time quality, systemise core workflows, productise repeatable services and integrate AI into daily workflow.Â
The program is designed to help firms build a practical QA operating system using tools such as:
-
QA workflow templates
-
Review checklists
-
Job completion checklists
-
Team accountability matrices
-
QA meeting agendas
-
Error and rework tracking
-
Client file review checklists
-
Escalation process templates
-
AI-supported workflow improvement tools