We know this is usually the first question on every accountant's mind, and rightly so. As a profession, we are naturally risk-averse, and client confidentiality is everything to us.

Rest assured, we have built this with enterprise-grade encryption and a strict zero-training policy. That means your client data is never used to train public AI models. What happens in your firm stays in your firm. We use the same secure infrastructure trusted by major corporations worldwide. Plus, we always recommend anonymising sensitive details (like using "Client A" instead of a name) just for that extra peace of mind.

Not at all. In fact, if you can answer questions about a client file, you are already qualified to use this.

We have designed the advisors to do the heavy lifting for you. Instead of you staring at a blank screen trying to think of a clever prompt, our advisor simply interviews you. It asks the questions; you provide the answers. It is very much like briefing a knowledgeable colleague who knows exactly what information they need from you to get the job done.

It is a fair question, but the difference is night and day. Standard ChatGPT is a generalist; it doesn't understand the nuances of Australian tax law, Div 7A, or ATO risk protocols.

Practice Genius AI is a proprietary system built specifically for Australian accountants. We have tuned our advisors to understand the work you actually do. Plus, we give you the power to switch between different AI brains (like Claude, Gemini, and GPT-4) mid-conversation. It is like having a whole team of specialists in one room, rather than just one generic assistant.

We completely understand. It often feels like you can’t stop rowing long enough to put up a sail.

But here is the reality we see constantly: you have no time because you are doing everything manually. We have designed this to require zero "implementation projects." If you can spare 10-15 minutes to input a job, you will save 3-5 hours on the delivery of that job. It is not about finding more time; it is about getting your evenings and weekends back, starting from your very first login.

We see this frequently. "Tech fatigue" is real, and your team might be wary of "just another tool."

Take one of our beta testers, Brett. He hadn't touched AI in 20 years of practice. But because PGAI doesn't require coding or tech skills, the barrier to entry is gone. Once his team saw that it made their hardest jobs easier and cleared out their WIP faster, the resistance vanished. We usually find that scepticism turns into enthusiasm within the first week once they experience the results.

This is a valid concern that we share at Best Practice Group. We never want you to lose that personal connection. That is why we don't want you to copy and paste AI answers.

Think of Practice Genius AI as a skilled junior staff member who drafts the email for you. They get the structure and the technical details right, but you give it the final polish. You review it, add your personal tone, and inject that human warmth that only you can provide. The AI handles the logic; you handle the relationship.

100% correct. And we wouldn't have it any other way.

We view Practice Genius AI as your research assistant and your project manager, but it is not your compliance officer. Its job is to handle 80% of the work: research, structuring, and drafting. The final 20% the professional judgement, and review is still yours. The difference is, you are reviewing a high-quality, well-structured draft rather than staring at a blank page.

It is exhausting, isn’t it? And you shouldn't have to spend your spare time reading tech blogs to keep up.

That is exactly why we built Practice Genius AI as a single platform. We do all the updates for you. We integrate the best models, whether it’s ChatGPT, Claude, Gemini, or Perplexity, so you have them all in one login. When technology jumps forward, you benefit instantly without having to change your workflow or learn about a new system. We handle the tech so you can focus on accounting.